Privacy policy
Effective October 7, 2026
Last updated October 7, 2026
This Privacy Policy explains how Starchive LLC, a California limited liability company registered to do business in New York, doing business as Starchive, collects, uses, discloses, and protects personal information.
This Privacy Policy applies to starchive.la, our online store, customer accounts, communications, New York City showroom, appointments, purchases, seller and consignor submissions, and related services collectively referred to as the Services.
Personal Information We Collect
The personal information we collect depends on how you interact with us.
Customer and Account Information
We may collect:
- Name, email address, telephone number, and city
- Billing and shipping addresses
- Account details and authentication information
- Order, purchase, return, store-credit, and transaction history
- Gift-recipient names and shipping addresses when provided
- Information about products you view, seek, or express interest in
Client Relationship Information
To provide personalized service, we may maintain client records containing:
- Clothing sizes entered by our staff or inferred from purchase history
- Instagram handle
- Preferred contact method
- Items you are seeking
- Staff notes
- Internal client tiers
- Assigned staff contacts
- Online and in-store purchase history
We may combine information from online and showroom interactions into a unified client record.
Seller and Consignor Information
If you offer an item for sale or consignment, we may collect:
- Your name and contact information
- Photographs and descriptions of items
- Asking prices and related submission details
- Payout information, such as a Zelle handle or cryptocurrency wallet address
- Consignment, payment, and transaction records
Our accountant may handle bank information needed to make certain payouts.
If our Sell / Consign form is available, uploaded photographs are used privately to evaluate and administer your submission and are not publicly displayed unless separately agreed with you.
Appointments and Showroom Information
When you book or attend a showroom or video appointment, we may collect your name, telephone number, email address, appointment details, communications, and in-store purchase history. Appointment information may be processed through providers such as Waitwhile.
Communications
We collect information you provide when communicating with us through:
- Email and website forms
- Shopify Messaging
- Telephone and text message
- Instagram direct messages
- Showroom interactions
This may include the content of your message and any contact, order, product, or transaction information you provide.
Payment and Transaction Information
We collect transaction details needed to complete and document purchases and payouts. Full payment-card numbers are handled by payment providers and are not stored by Starchive.
Online payment and financing providers may include Shopify Payments, Shop Pay, Shop Pay Installments provided through Affirm, Afterpay, and PayPal. In-store payment methods may include Shopify POS, cash, Zelle, PayPal, and cryptocurrency. For Zelle and cryptocurrency payments, we may retain the sender’s name, wallet information, transaction ID, or similar payment record.
Device, Usage, and Analytics Information
When you use the Services, we and our providers may automatically collect:
- Device and browser information
- IP address and approximate location derived from it
- Cookie and similar technology identifiers
- Pages and products viewed
- Clicks, scrolling, navigation, and other interactions
- Referring pages, access times, and general usage information
- Technical logs, errors, and security information
We do not collect precise geolocation through the Services. Website forms may retain a hashed version of an IP address for spam and bot prevention.
Information from Other Sources
We may receive personal information from:
- Shopify and other service providers
- Payment, fraud-prevention, and chargeback providers
- Resale marketplaces where our products are listed or sold
- Shipping and appointment providers
- Social and messaging platforms when you communicate with us through them
- Our accountant, contractors, and business systems
Information We Do Not Intentionally Collect
Through the Services, Starchive does not intentionally collect government identification, health information, biometric information, dates of birth, gender, or precise location information.
Please do not send us information that is not reasonably necessary for your transaction, submission, or communication.
How We Use Personal Information
We may use personal information to:
- Operate and provide the Services
- Process checkout, payments, financing, orders, shipping, and store credit
- Create, authenticate, and manage customer accounts
- Arrange and manage showroom or video appointments
- Respond to inquiries and provide customer service
- Evaluate items offered for sale or consignment
- Administer consignments, cross-list inventory, and make seller or consignor payouts
- Maintain unified online and in-store client records
- Provide personalized service based on purchase history, inferred sizes, client tiers, assigned contacts, and items sought
- Manage inventory and listings across our store and resale marketplaces
- Send order confirmations, shipping notices, account sign-in codes, form confirmations, and other transactional messages
- Send marketing communications with consent or as otherwise permitted by law
- Analyze use of the Services and improve our website, products, operations, and customer experience
- Generate session replays and heatmaps to understand site interactions
- Protect accounts, transactions, inventory, systems, customers, and Starchive
- Detect and prevent fraud, abuse, chargebacks, unauthorized transactions, spam, and security incidents
- Maintain tax, accounting, sales-tax, consignment, and business records
- Resolve disputes and enforce our terms, policies, and agreements
- Comply with legal obligations and respond to lawful requests
- Evaluate or complete a financing, merger, reorganization, sale, or other business transaction
Cookies and Analytics
We and our providers use cookies and similar technologies for:
- Necessary functions, such as checkout, account access, security, fraud prevention, and basic site operation
- Functionality, such as remembering preferences and supporting customer-service features
- Analytics, such as understanding traffic, product interest, and how visitors interact with the website
We use Shopify Analytics and Microsoft Clarity. Microsoft Clarity may collect interactions such as clicks, scrolling, navigation, and similar information to create session replays and heatmaps. This helps us understand and improve the website.
You may be able to manage certain technologies through available cookie controls, consent tools, or browser settings. Blocking cookies may affect checkout, account access, or other website functionality. We will process legally recognized browser-based opt-out signals where required by applicable law and technically supported.
Marketing and Advertising
We use Klaviyo to send marketing emails to people who subscribe online or consent in our showroom. You may unsubscribe by using the link in a marketing email or contacting us at hello@starchive.la.
If we offer SMS marketing, we will send marketing texts only with the required consent. Recipients may opt out by replying STOP or using another method identified in the message. Message and data rates may apply.
We may introduce consented SMS messages, abandoned-cart communications, or similar marketing features. Transactional communications, such as messages about an order, account, appointment, form submission, or customer-service request, may continue after you opt out of marketing.
As of the effective date of this Privacy Policy, Starchive does not:
- Sell personal information
- Receive payment for personal information
- Use advertising pixels
- Upload customer lists to advertising platforms
- Share or process personal information for cross-context behavioral or targeted advertising
If we introduce retargeting, Meta product-catalog advertising, a Shopify customer-events pixel, or another targeted-advertising technology, we will update this Privacy Policy and provide legally required notices and choices before or when those practices begin.
How We Disclose Personal Information
We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy.
Technology and Service Providers
These include providers that support ecommerce, hosting, accounts, forms, analytics, communications, appointments, inventory, consignment, data storage, error monitoring, security, and internal reporting.
Representative providers include Shopify, Klaviyo, Microsoft Clarity, Waitwhile, Consignify, Vendoo, syncX Stock Sync, Powerful Form Builder, Resend, Supabase, Sentry, Cloudflare and Turnstile, and Starchive’s private applications. Providers may change over time.
Payment and Financing Providers
We disclose transaction information to providers such as Shopify Payments, Shop Pay, Affirm, Afterpay, PayPal, Zelle-related financial institutions, and cryptocurrency payment services or networks as needed to process and document transactions.
Shipping Providers
We may disclose names, addresses, contact details, order information, and customs information to carriers and shipping providers such as FedEx and Pirate Ship.
Fraud, Security, and Chargeback Providers
We may disclose information to Wyllo, formerly NoFraud, Chargeflow, Shopify fraud-analysis services, Cloudflare, payment providers, and similar services to authenticate transactions and prevent fraud, abuse, chargebacks, spam, and security incidents.
Professional Advisers and Contractors
We may disclose information to our accountant, legal advisers, insurers, and contractors who maintain our systems or support our operations. Their access is limited to information reasonably necessary for their work.
Social, Messaging, and Marketplace Services
If you contact us through Instagram, WhatsApp, or another platform, that platform processes information under its own terms and privacy policy. We may also disclose or receive order, listing, and transaction information through resale marketplaces where products are listed or sold.
Legal and Business Purposes
We may disclose information:
- To comply with law, court orders, subpoenas, tax obligations, or valid government requests
- To investigate fraud, security incidents, disputes, or violations of our policies
- To protect Starchive, our customers, or others
- In connection with a financing, merger, acquisition, reorganization, sale, bankruptcy, or transfer of all or part of our business
- At your direction or with your consent
We do not permit service providers to use personal information for unrelated purposes except as allowed by their agreements with us or applicable law.
Relationship with Shopify
Shopify hosts our online store and provides ecommerce, checkout, payment, account, analytics, messaging, and point-of-sale functions. Information submitted through the online store may be processed by Shopify and its providers to operate these services.
Starchive remains responsible for its own privacy practices. Shopify may also process certain information for purposes described in Shopify’s own privacy notices, including operating and securing its platform and providing services you choose to use, such as Shop Pay.
International Shipping
When you place an international order, we may disclose information to payment providers, carriers, customs brokers, tax providers, and customs or government authorities as needed to process payment, calculate shipping, deliver the order, comply with import or export rules, and assess duties or taxes.
If local-currency pricing or duties calculation is offered at checkout, the providers supporting those features may process transaction, location, shipping, and payment information.
Retention
We retain personal information only for as long as reasonably necessary to:
- Provide the Services and maintain customer relationships
- Complete purchases, consignments, and payouts
- Maintain tax, accounting, and sales-tax records
- Address chargebacks, fraud, disputes, and security matters
- Enforce our agreements and policies
- Comply with legal obligations
Retention periods depend on the type of information, the nature of our relationship, applicable limitation periods, and legal or operational requirements.
Marketing records may be retained until you unsubscribe or request deletion, subject to retaining limited suppression records needed to honor your opt-out.
If the Sell / Consign form is offered:
- Unfinished submission drafts are deleted after one day.
- Photographs associated with declined submissions are deleted after 90 days.
- Text submission records may be retained under the general criteria above.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures include, as appropriate:
- Role-based access controls
- Individual employee access credentials
- Restricting certain information, such as lifetime-spend information, to owners
- Private storage for seller and consignor photographs, with short-lived access links where used
- Spam and bot protection
- Technical monitoring and error detection
- Limiting access to owners, authorized staff, our accountant, and systems contractors who need it for their work
No system or transmission method is completely secure, and we cannot guarantee absolute security. Please use caution when sending sensitive information through email, text, social media, or other communications.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have the right to:
- Request access to or information about personal information we maintain
- Request correction of inaccurate personal information
- Request deletion of personal information
- Receive a portable copy of certain personal information
- Restrict or object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of the sale, sharing, or use of personal information for targeted advertising
- Appeal a decision concerning a privacy request
- Exercise your rights without unlawful discrimination
To submit a request, email hello@starchive.la or use the contact form on starchive.la.
We may verify your identity by matching your email address or telephone number and requesting an order number, account information, transaction details, or another reasonable identifier. We will request only the information reasonably necessary to verify and process your request.
An authorized agent must provide signed authority to act for you. We may also contact you directly to confirm your identity and authorization.
An owner of Starchive reviews privacy requests. We will respond within the period required by applicable law. If we deny a request and applicable law provides an appeal right, email hello@starchive.la with Privacy Appeal in the subject line and explain why you believe the decision should be reconsidered.
Some information may be exempt from a request or retained as required or permitted by law, including records needed for transactions, taxes, accounting, fraud prevention, chargebacks, disputes, consignment payouts, and legal compliance.
U.S. State Privacy Rights
Residents of states with comprehensive privacy laws may have additional rights regarding their personal information.
The categories of information we collect are described in Personal Information We Collect. We collect information directly from customers, sellers, consignors, visitors, service providers, social and messaging platforms, and resale marketplaces. Our business and commercial purposes are described in How We Use Personal Information, and the categories of recipients are described in How We Disclose Personal Information.
Depending on applicable law, residents may request access, correction, deletion, or portability; opt out of sale, sharing, or targeted advertising; use an authorized agent; and appeal certain decisions.
As of the effective date, Starchive does not sell personal information or share or process it for cross-context behavioral or targeted advertising. We will honor legally recognized opt-out preference signals where required, applicable, and technically supported.
California residents may also request information concerning disclosures of certain personal information to third parties for those third parties’ direct-marketing purposes. Starchive does not currently disclose personal information to third parties for their own direct marketing. Requests may be sent to hello@starchive.la.
EU, EEA, and United Kingdom
For individuals in the European Union, European Economic Area, and United Kingdom, Starchive LLC is the controller of the personal information covered by this Privacy Policy.
We rely on the following legal bases where applicable:
- Contract: To process purchases, payments, shipping, accounts, appointments, and seller or consignor arrangements.
- Legitimate interests: To provide customer service, maintain client relationships, improve the Services, prevent fraud, secure our systems, manage inventory, and operate our business, where those interests are not overridden by your rights.
- Consent: To send consent-based marketing or use optional technologies where consent is legally required.
- Legal obligation: To maintain tax and accounting records, respond to legal requests, and comply with applicable law.
You may have rights to access, correct, erase, restrict, object to processing, and receive a portable copy of your information. You may withdraw consent at any time without affecting processing that occurred before withdrawal.
Personal information may be transferred to and processed in the United States and other countries where we or our providers operate. Where required, we use recognized transfer safeguards or rely on providers’ contractual transfer mechanisms, such as Standard Contractual Clauses.
You may submit a complaint to the data protection supervisory authority in the country where you live or work. Starchive has not appointed a data protection officer.
Canada and Quebec
We collect, use, and disclose personal information with meaningful consent where required and for purposes a reasonable person would consider appropriate in the circumstances.
Canadian residents may request access to or correction of personal information and may withdraw consent, subject to legal and contractual limitations. Withdrawal may affect our ability to provide requested products or services.
Personal information may be processed primarily in the United States and may also be processed in the United Kingdom or other countries where our providers operate. Information processed outside Canada may be accessible to courts, law enforcement, or government authorities under the laws of those locations.
Questions, complaints, and requests may be directed to Starchive’s privacy contact using the details below. An owner handles privacy requests and complaints.
Children’s Privacy
The Services are intended for adults and are not directed to children under 13. Starchive does not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to us, contact hello@starchive.la. We will review the matter and take appropriate steps to delete the information.
Third-Party Links and Services
The Services may link to Instagram, WhatsApp, resale marketplaces, payment services, shipping services, or other third-party websites and platforms. Those third parties process information under their own terms and privacy policies.
Starchive is not responsible for the privacy, security, or content of third-party services that we do not control. We encourage you to review their privacy notices before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our Services, practices, technology, or legal obligations. We will post the revised policy on our website, update the effective and last-updated dates, and provide additional notice where required by law.
Contact Us
For questions, complaints, or requests concerning this Privacy Policy or our privacy practices, contact:
Starchive LLC
Website: starchive.la
Email: hello@starchive.la
Telephone, WhatsApp, and text: +1 929 459 1809
